Refunds

the position

The audit is the receipt

This product produces a before-and-after measurement, which means whether it did what it said is a question with an answer rather than a matter of opinion. That shapes the whole policy: if the work was not done, or the measurement was not delivered, that is ours to put right.

when money comes back

Straightforward cases

• The one-time Audit + Kit, any time before the kit is delivered. Ask and it is refunded, no reason needed. Once the kit is in your hands the thing you bought has been handed over, and the cases below take over.
• The package was paid for and not delivered.
• The before-and-after audit was not run, or was not sent to you.
• A subscription renewed after you had asked to stop it.

subscriptions

Cancelling, and what happens next

Cancel at any time. The subscription then runs to the end of the period you have already paid for and does not renew. We do not pro-rate a part-used month, because the audits and monitoring for that month have already run.

Today, cancelling means emailing us and a person doing it. When checkout launches, subscriptions will be manageable directly through the Stripe customer portal, and cancelling will be a button rather than a message. Until that exists, the email route is the route, and it works.

when it does not

The honest exclusions

• A recovery score you hoped would be higher. The audit reports what models actually recover. A number you did not like is a result, and it is the result you paid for.
• Facts that were signed off and later turned out to be wrong. The update loop fixes those and it is already included in what you bought.
• A third-party platform changing how it reads websites after delivery.
• Work already delivered on a monthly plan that has run. Stopping is always possible; what has already been run has been run.

how to ask

One email, no form

Email orders@aigentsphere.ai with what you bought and what went wrong. A person reads it. If it falls in the first list above, it is granted without an argument. Money goes back the way it came, in the same amount that was paid.

Statutory cancellation rights may apply on top of anything written here, depending on where you are. Where they do, they win.

Subject to counsel review. This page describes how this operation actually works and is written to be read, not to be impressive. It has not been reviewed against any particular statutory regime. Where local consumer or data law gives you rights, those rights sit on top of anything written here and they win.